Your order will be processed and dispatched within 1-2 business days. You will receive an email notification with tracking details once your package is on its way.
Please ensure that your shipping address is correct at the time of purchase to avoid any delays. We work with reliable shipping partners to deliver your order safely and promptly. Delivery times may vary depending on your location, and shipping costs will be calculated at checkout.
Important Delivery Notice:
Please note that during peak seasons, holidays, or due to unforeseen circumstances, delivery times may be longer than usual. We sincerely appreciate your patience and understanding, and we are committed to ensuring your order arrives as quickly as possible.
At TANELI, we offer exchanges on products, but please note that we do not accept returns or issue refunds if the customer is dissatisfied with the product. To initiate an exchange, requests must be submitted within 7 days of receiving your order by sending an email to teamtaneli@gmail.com.
Eligibility for Exchange:
International orders are NOT ELIGIBLE for exchange.
Items on sale are NOT ELIGIBLE for exchange.
Customized items are NOT ELIGIBLE for exchange.
Promotional offers cannot be applied to exchange orders or credit notes.
To qualify for an exchange, the product must be unused, unworn, and in its original condition. Products that have been used or tampered with will be returned to the customer, and the exchange will not be processed.
No returns will be accepted for products not purchased online.
Damage Claims:
In case of any damaged products, an opening video of the unboxing process is required for the exchange request to be processed. This helps us ensure that the damage occurred during shipping and allows us to address the issue more effectively.
Return Shipping:
The customer is responsible for the cost of returning the item to us, including any courier charges associated with the return shipment.
Please ensure the product is securely packaged to prevent damage during transit.
Credit Notes:
In the case of an approved credit note, only the product value will be credited. Shipping charges are non-refundable.
Credit notes issued on our website are redeemable only on the website.
TANELI’s Discretion:
TANELI reserves the right to accept or reject any exchange or repair request at its sole discretion. We strive to provide the best customer service and will carefully evaluate each request.
Exchange Processing:
Exchange shipments may take longer than usual, particularly during peak seasons or due to unforeseen delays.
Exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, we will assist you in selecting an alternative.
We appreciate your understanding and are here to assist you with any questions or concerns you may have throughout the exchange process.
Our products are handcrafted, which may result in subtle irregularities that contribute to their unique beauty and character. Additionally, due to variations in screen settings across different devices, the product’s color and lighting may appear slightly different in person. These natural differences only add to the one-of-a-kind charm of each item.
Avoid Moisture and Chemicals: Remove your jewelry before showering, swimming, or applying lotions and perfumes to prevent tarnishing.
Apply Products First: Put on perfumes and moisturizers before wearing your jewelry to minimize exposure to chemicals.
Regular Cleaning: Gently wipe your jewelry with a soft, non-abrasive cloth after each use to remove oils and residues.
Proper Storage: Store jewelry in a cool, dry place, preferably in a soft pouch or lined box, away from humidity and direct sunlight.
Avoid Abrasives: Do not use harsh chemicals, toothpaste, or baking soda, as they can damage the gold plating.
